Shipping & Delivery
1. Delivery Areas and Charges
1.1. Service Areas: We currently offer delivery within a 2-kilometer radius of Ganpatipule. Please check our website or contact our customer service team to verify if your location is within our delivery zone.
1.2. Delivery Charges: To cover the cost of delivery, a nominal fee may apply based on your location. The applicable charges will be displayed during the checkout process and are subject to change based on the delivery distance and order value.
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2. Order Processing Time
2.1. Standard Delivery Time: Our team is dedicated to ensuring your order is prepared and delivered promptly. Our standard delivery time is estimated to be between 30 to 45 minutes, depending on the day and order volume.
2.2. Peak Hours: During peak hours or busy periods, delivery times may be extended. We appreciate your patience and understanding during these times.
3. Delivery Tracking
3.1. Real-time Updates: Stay informed with real-time updates on your order's status. Track your delivery through our website or mobile app.
3.2. Communication: Our delivery team will reach out if there are any unexpected delays or issues with your order.
4. Delivery Partners
4.1. Reliable Partners: We've partnered with trusted and reliable delivery services to ensure the safe and timely delivery of your food items.
4.2. Delivery Team: Our delivery personnel are trained to handle your orders with care. If you have specific delivery instructions, please provide them during the checkout process.
5. Order Confirmation and Verification
5.1. Confirmation Email: Upon placing your order, you will receive an email confirmation detailing your order, including the estimated delivery time.
5.2. Verification Calls: For order accuracy and to prevent discrepancies, our team may contact you for verification or additional details.
6. Refund and Returns
6.1. Quality Assurance: We take pride in delivering high-quality and delectable food items. If you're dissatisfied with your order, please contact our customer service team within 7 business days of receiving your delivery.
6.2. Refund Process: Refund requests will be processed within 7 business days. Depending on the nature of the issue, we may offer a replacement, refund, or credit.
7. Contact Information
7.1. Customer Support: For any questions, concerns, or assistance with your order, our customer support team is ready to help. Contact us at sales@hotelshreesagar.in.
7.2. Feedback: Your feedback is invaluable. Share your experience with our delivery services to help us continually enhance our offerings.