Refund & Cancellation
1. Reservation Cancellation
1.1. General Policy: Hotel Shree Sagar understands that unforeseen circumstances can lead to reservation cancellations. We aim to accommodate your needs while maintaining a fair and consistent policy.
1.2. Cancellation Period: The cancellation period may vary depending on the type of reservation, rate, and specific terms of the booking. Please review the details during the booking process to understand the specific cancellation period applicable to your reservation.
1.3. Cancellation Notification: To cancel your reservation, please notify us as soon as possible through our website or by contacting our reservations team directly. You will receive a cancellation confirmation, which is your acknowledgment that the cancellation has been successfully processed.
1.4. No-Show: If you fail to check in or provide notice of your cancellation within the stipulated cancellation period, it may be considered a "no-show." In such cases, you may incur charges for one night's stay or more, depending on the terms of your reservation.
2. Refund Policy
2.1. General Refund Policy: Our refund policy is designed to be fair and transparent. Refunds will be processed in accordance with the cancellation terms and conditions that were agreed upon at the time of booking.
2.2. Refund Processing: Refunds, when applicable, will be processed to the same method of payment used for the reservation. The time it takes for the refund to reflect in your account may vary based on your financial institution's policies.
2.3. Non-Refundable Reservations: Some reservations, such as special promotions or discounted rates, may be designated as non-refundable. These reservations are non-cancellable and non-refundable, and the full reservation amount is charged at the time of booking.
3. Special Considerations
3.1. Group Reservations: Group bookings (typically defined as reservations for five or more rooms) may have distinct cancellation and refund policies. Specific terms and conditions will be communicated during the booking process and in your confirmation.
3.2. Extended Stays: For long-term reservations or stays exceeding 14 consecutive days, special terms and conditions may apply. Please review the details during the booking process and in your confirmation.
3.3. Third-Party Bookings: If your reservation was made through a third-party platform or travel agent, please consult their policies regarding cancellations and refunds. Hotel Shree Sagar is unable to process refunds for reservations made through third-party entities.
4. Modification of Reservations
4.1. Modification Request: If you need to make changes to your reservation, such as adjusting dates or room types, please contact our reservations team. We will make every effort to accommodate your request, subject to availability and rate adjustments.
4.2. Rate Adjustments: Modifications to your reservation may result in rate changes. Any adjustments in rates will be communicated to you and will be applicable from the date of the modification.
5. Hotel Cancellation or Changes
5.1. Unforeseen Circumstances: In rare cases, Hotel Shree Sagar may need to cancel or modify reservations due to unforeseen circumstances. In such instances, we will make every effort to provide you with suitable alternative accommodations or, if necessary, provide a full refund.
5.2. Notification: If we need to make changes to your reservation, we will notify you promptly using the contact information provided during the booking process.
6. Contact Us
6.1. Questions or Assistance: If you have any questions or require assistance with your reservation, cancellation, or refund, please contact our reservations team using the contact information provided on our website.
7. Policy Updates
7.1. Policy Amendments: Hotel Shree Sagar reserves the right to update or amend this refund and cancellation policy at its discretion. Updated policies will be effective from the date of posting on our website. We encourage you to review our policies periodically to remain informed.
We hope that this refund and cancellation policy provides you with clear guidelines and expectations for your reservations at Hotel Shree Sagar. We appreciate your understanding and cooperation and look forward to hosting you in our establishment. Should you have any questions or need further clarification, please do not hesitate to contact us.